FAQ

Our services are designed to allow you to travel and work worry-free while we raise your pets spirits and alleviate the stress that can sometimes come from being left alone.

We create detailed pet care profiles to ensure your pets are able to follow their usual routine and are cared for the same way you care for them at home.

We understand how important it is to find someone you can trust to respect and tend to your home and pets while you are away. We have created numerous systems and policies, outlined below, to provide your pets with the best care possible.

How will I know the pet sitter remembered to come and completed the services as booked?

We use a pet sitting application called Time to Pet for all of our bookings. This allows for GPS and time stamp tracking, easy scheduling, and allows us to ensure we are staying on top of each booking so no pet gets left behind.

After each visit, or at least once per day during a house sitting stay, our sitters send detailed report cards which includes time stamps, pictures, and a detailed dairy on how your pet is doing. Our walks are also GPS tracked and send a map with the report card, so you can follow along with your dog’s trek around the neighborhood.

This application is free for our clients, and also allows you to easily contact your sitter at a moment’s notice.

Why should a pet owner use a pet sitter or dog walker?

Many veterinarians and pet experts believe that keeping pets in their familiar surroundings helps to alleviate the stress imposed when their owners have to leave home. Pets are then also able to maintain their diet and exercise routine, and enjoy the personal attention provided by a pet sitter. This also eliminates the trauma of being transported and minimizes their exposure to illnesses of other animals.

Hiring a dog walker is imperative for some busy workers, as it creates a routine for your dog and ensures they are getting the exercise they need. Some behavioral problems can be attributed to lack of exercise and mental stimulation, or separation anxiety from being left for long hours. Hiring a dog walker helps ensure your pet is as happy and healthy as they can possibly be, especially when you are unable to be with them.

What services do you offer?

Cloud 9 Canine provides in-home pet care plain and simple. We do not board animals or bring them into our home. In-home pet care means our sitters travel to our client’s homes to care for their pets.

We provide service for whatever they need; travel, long work hours; a late
meeting, recovering from surgery; working from home but not enough time to walk the dog, don’t trust the kids to care for the animals properly. Whatever the reason, we’ll be there!

Our clients are mostly cat and dog owners but we’ll also visit rabbits, birds, frogs, guinea pigs, gerbils, hamsters, iguanas, etc. Our clients can customize how long they would like their Cloud 9 Canine caregiver to visit with their pets. We will also bring in the mail, take out the trash, rotate the lights and open and close the curtains to give the home a lived-in look.

We also offer a variety of premium services that our client’s can schedule to compliment their pet and house care routines.

What time do sitters make their rounds and for how long do they stay?

Our sitters can visit their clients homes up to six times per day. We offer various time slots with an arrival time window for visits to allow for ease of scheduling and accommodating all pet care needs.

Our typical visit time frames are: Early Morning 7 a.m. to 9 a.m., Morning 9 a.m. to 11 a.m., Midday 11 a.m. to 2 p.m., Afternoon 2 p.m. to 4 p.m., Evening 4 p.m. to 7 p.m., Late Night 7 p.m. to 10 p.m., and Anytime 7 a.m. to 9 p.m.

No longer than 12 hours goes between visits. For example, if you dog was last walked at 8 p.m., your walker will arrive by 8 a.m. the following morning.



We offer several visit options including a 5-15 minute, 20 minute, 30 minute, and 60 minute option. The client chooses which visits they prefer and can mix-and-match visit types to create the best plan for their pet.

What is a meet and greet?

A meet and greet is a visit that allows the client to get to know our service and their assigned Cloud 9 Canine caregiver prior to the start of their service. During this visit their pet care provider will introduce themselves, spend some quality time with the pet, fill out a form to document, confirm, and review the pertinent information about the home and pet care routine (e.g. vet information, emergency contact, special requests, etc.), and answer any additional questions the client may have.

We do NOT provide service until this meeting has taken place.

Afterwards, they may schedule a service anytime. There is no charge for the initial meet and greet, however there will be a $15.00 charge for any additional meet and greets to cover the sitter’s time.

What happens if a client’s primary sitter is not available for a pet sitting request?

We have several excellent pet care providers that would love to care for a client’s pet if their primary sitter is unavailable.

With your information in our secure database, it’s not necessary for you to meet with the alternate sitter. However; if you feel more comfortable meeting with the
alternate sitter, we are more than happy to schedule a “Pre-Departure Meeting.” The cost of this meeting is $15, which covers the sitter’s time and expense for driving over to the client’s home.

How do you handle all of the client keys? You must have a lot!

Actually, we don’t. The only client keys that we keep are held by a sitter for those using Cloud 9 Canine on a continuous, weekly basis. Otherwise, the keys remain in control of the owner.

We strongly believe in this; it’s the safest option. They may be hidden with an office or in a lock box on the property. Our office has lock boxes available for purchase for the wholesale price of $25.

If the lock box option is not suitable, we also offer a key pick up and drop off service for $12 each way.

What does it mean that you are bonded and insured?

A dishonesty bond gives you peace of mind that you will be reimbursed if anything is stolen from your home. Anyone that has workers enter their home should be sure that they have a dishonesty bond.

We also carry a liability insurance policy that protects from financial loss in the event that we were liable for accidents that occur while caring for our client’s pets. Any responsible, professional business should carry liability insurance.

We are happy to provide our clients with proof of insurance and our bond. We can easily email them a copy or our certificates.

How do you accept payment?

We accept payment by Visa, Master Card or Discover Card. The clients can leave a cash gratuity for their sitter if they so wish, but payment for services must be made by credit card. Payment is due 4 Business days prior to start of service.

How do the pet care professionals discipline pets?

Cloud 9 Canine believes in positive reinforcement ONLY for the pets in our care. We will never hit, spank, slap, yank the leash, yell, shock or grab your pet. If there is a disciplinary problem, i.e. toilet training issues, running away, pulling hard on the leash, etc., we inform our client of the incident(s) and together we workout a solution.

What happens if a pet becomes ill and the client is out of town or unable to leave work?

If we suspect that something is wrong with a pet, we will call you at the emergency phone numbers we have on file. If the client believes the veterinarian should see the pet, we will transport him to the veterinarian’s office for examination and treatment.

In the event we cannot reach the client, we will decide if the veterinarian should see your pet. If necessary, we will take your pet for treatment. You will be billed for any extra time we spend for these services.

What is the Cloud 9 Canine cancellation policy?

We require a 7 day notice or holiday, overnight, and vacation bookings and a 24 hour notice for all other services.

How do I get started?

You may call the office at (269) 290-1291 with any questions or concerns.


You may also contact us at manager@cloud9caninepetsitting.com.


You may fill out a Request a Quote or Become a Client form on our website.


You may create an account at http://www.timetopet.com/portal/cloud9/create-account

Upon review of your pet profiles and information, we will contact you to set up a meet and greet.

Thank you so much for your interested in Cloud 9 Canine Dog Walking & Pet Sitting!

We look forward to serving you and your furry friends.

“Nicole is absolutely wonderful! She took care of our three cats while we were up north. She sent daily updates (as requested) with pictures and videos. Nicole is amazing and we look forward to having her to watch all of the fur babies soon.”

– Michele M.